Category Archives: WishWishology

What life is(n’t) about

This is the time for resolutions that result in bigger or smaller changes in our lives. So a great time to watch this video.

Don’t we all feel we should enjoy life a little more? What are your resolutions?

10 quick and easy employee morale boosters

Employees, even those who are reasonably happy, are only happy because of a series of things, most of which the employer has control over. It takes time, effort and thought into making sure that employees are happy (and as productive) as they can be. There isn’t any one thing you can do to guarantee a happy employee, but here are a few ideas that will help boost employee morale, leading to happier employees.

  1. Thank the employee. It is simple and when  it is sincere, makes the person feel appreciated. Thank him/her for a job well done, even if it is only the effort for trying.
  2. Give a LinkedIn recommendation following a job well done. This not only thanks the person for a particular task/job, but does so publicly to that persons professional network.  (This works for people who may not be your employees too – colleagues in other departments, partners, etc.)
  3. Hand out “Get out of a meeting free” card. Everyone gets busy and sometimes the meetings are at really bad times. While each meeting should be valuable, make sure your team knows that you value their judgment on when they can better use their time.
  4. Let employees reward each other. Second Life goes a step further and allocates a financial bonus that employees can designate to another employee. Again, it encourages a team environment where team mates want to work together and be recognized.
  5. Reward employees with something fun to do. It can be something huge or something very small – but it reminds them (and you) that their life is not defined by work.
  6. Make a game out of tedious (but necessary) tasks. This can be anything from speed contests to randomly choosing a winner (I’ve hidden a sticker in these envelopes to stuff – the person who finds it wins). It makes the task far easier to do if it can be made fun.
  7. Help them with their pet projects. If an employee is raising money for their favorite charity, do what you can to help them (by donating money or helping in another way). It will show that person that you value them not only as a worker-bee, but also as a person.
  8. Create a time during the week in which the employees are encouraged to play a game (cards, basketball, etc.). This built in break time can help them focus on work and build a team spirit.
  9. During a lunch hour, bring in a movie for the team to watch together – people can take turns picking the movie and watch it over 2 or 3 days.
  10. Ask the employee what you can do to recognize them (and do it). Everyone is motivated differently – some by money, others by recognition, others by new challenges. You won’t know what will work unless you ask.

Post in the comments a few other ideas that you have either seen work (or seen fail).

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10 ways how to motivate anyone – including your employees

Employee motivation

If you can motivate a person, amazing things can happen.

You see it everywhere. People can pick up cars to save someone they love. Not just anyone – but motivated people. People will cut off their own arm to survive. A person motivated to survive will do amazing things. These are extreme examples, but it speaks clearly to my point.

Motivated people can do amazing things.

Assuming there are not a lot of personal life and death situations in the average office, people can still be motivated to perform great tasks. But they aren’t motivated in the way you probably try most frequently (hint, it isn’t cash).

In fact, different people are motivated in different ways! (I know, it is shocking).

There may be someone on your team who is motivated by cash, but Inc. shares how to motivate 10 different types of people to reach their full potential.

See especially #4 – “Innovative employees must buy into a cause. To them, the big picture matters more than the individual who is leading the charge. They prefer to be rewarded with something unconventional and imaginative, and would find a whimsical token of your esteem very meaningful.”

What ways do you try to motivate your team? What works? What does not work?

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Tips for improving customer loyalty

Customer Loyalty

There is a market for serving as the cheapest option, which will garner a certain number of customers, but those customers will only follow the cheapest option. So they are your customers for as long as you are cheapest. There is also a huge market for companies who build a customer base surrounding the idea of the loyal customer.

Entrepreneur.com posted 4 tips to gain customer loyalty. I am adding to that list with four more.

  1. Reward your customer service team for getting fan mail from customers or positive comments from customers. If your employees are first in your minds, the customer will be first in the mind of the employee.
  2. Reward customers for giving feedback (positive and negative). Don’t just have a suggestion box that leads to a black hole. Ask for feedback from customers, let them know you got their feedback and thank them with services or products that you sell.
  3. Use the “punch card” model. For example, after a certain number of times the customer shops or comes in for a service, give them a free service, or “upgrade” the product they are buying.
  4. Reward referrals. If one person is happy enough to tell a friend about your business, reward the behavior to encourage it.

What tips do you have to share to gain more loyalty from customers?

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Rewarding each other

team motivationYou know that guy in the office who always has a solution to the problem? How about the gal who quietly gets everything done on time and without drama? They are the people who hold the team together. The team knows it – but does the management team?

How can the company ensure the people who keep the team together are recognized, especially when those people may not advocate for themselves? This Inc. article has an innovative idea – let the team recognize each other.

Team members are normally quick to say thanks, but imagine how far that appreciation could go if the team is empowered to give a motivational balloon ride to someone for a job well done. Management may not always see how important a person is to the team, but the people on the team always know who is easiest to work with and who works the hardest.

Do you think this idea would work for your company?

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